Overview

Key Metrics at a Glance

Monitor the metrics that matter most to your business in real-time.

Total Calls 12,847 +12.5% from last period

Success Rate 94.2% +3.1% from last period

Avg. Call Duration 3:42 No change

Active Agents 8 +2 from last period

Visualizations

Powerful Charts & Graphs

Visualize your data with interactive charts that reveal trends and patterns.

Call Volume Over Time

7d 14d 30d 90d

Track call volume trends over time. Filter by 7, 14, 30, or 90 days to identify patterns and peak periods.

Call Outcome Distribution

Completed (75%)

No Answer (15%)

Failed (5%)

Busy (5%)

See the breakdown of call outcomes at a glance.

Hourly Call Distribution

Identify peak calling hours to optimize agent scheduling.

Features

Everything You Need to Analyze

Powerful tools to understand your AI agent performance.

Date Range Filters

Filter data by custom date ranges or quick presets (7d, 14d, 30d, 90d)

Export Reports

Download reports as CSV or PDF for sharing and offline analysis

Real-Time Updates

Data refreshes automatically so you always see the latest metrics

Agent Comparison

Compare performance across different agents side by side

Trend Analysis

Track metrics over time with trend indicators and comparisons

Advanced Filters

Filter by agent, outcome, duration, and custom attributes

Metrics

What You Can Track

Comprehensive metrics to understand every aspect of your AI agent performance.

Call Metrics

Agent Performance

Conversation Insights

Business Impact

Dashboard

Your Analytics Dashboard

A comprehensive view of all your metrics in one place.

Quick Stats

Key metrics with trend indicators at the top

Call Volume Chart

Interactive line chart with time filters

Outcome Distribution

Pie chart showing call outcomes breakdown

Hourly Distribution

Bar chart for peak hour analysis

Open Dashboard

Reports

Export & Share Reports

Download your data or schedule automated reports.

CSV Export

Download raw data for custom analysis in Excel, Google Sheets, or your BI tools.

PDF Reports

Generate formatted PDF reports with charts and insights for stakeholders.

Scheduled Reports

Set up automated daily, weekly, or monthly reports delivered to your inbox.

API Access

Access analytics data programmatically via our REST API for custom integrations.

FAQ

Frequently Asked Questions

Analytics data is updated in real-time. As calls happen, metrics are immediately reflected in your dashboard. There's no delay between call completion and data availability.

Data retention depends on your plan. Free plans retain 30 days of history, Basic plans retain 90 days, Pro plans retain 1 year, and Enterprise plans have unlimited retention.

Yes! You can customize date ranges, select specific metrics, filter by agent, and choose which charts to include. Export your custom view as CSV or PDF.

Yes! Use our API to export data to tools like Google Analytics, Mixpanel, Amplitude, or your own data warehouse. We also support webhook notifications for real-time data streaming.

Basic analytics are included in all plans, including Free. Advanced features like scheduled reports, API access, and extended data retention are available on paid plans.

Insights That Drive Results