Bulk Calls

Reach Thousands in Minutes

Launch AI-powered call campaigns to thousands of contacts simultaneously. Upload your CSV, configure settings, and let AI handle the conversations at scale.

Create Campaign View Pricing
Bulk Calls Campaign Interface
Benefits

Why Use Bulk Calls?

Scale your outreach without scaling your team.

Massive Scale

Call thousands of contacts simultaneously with concurrent dialing

CSV Upload

Import contacts from any spreadsheet with custom fields

Auto Retry

Automatically retry failed, busy, or unanswered calls

Schedule Campaigns

Launch campaigns at the optimal time for your audience

Real-Time Tracking

Monitor progress, pause, resume, or cancel anytime

Personalized Calls

Use CSV data to personalize each conversation

Process

How Bulk Calls Work

Launch a campaign in 4 simple steps.

1

Name Your Campaign

Give your campaign a descriptive name for easy tracking.

2

Select an Agent

Choose which AI agent will handle all the calls.

3

Upload CSV

Upload your contact list with phone numbers and custom data.

4

Launch

Start immediately or schedule for later.

Guide

Setting Up Your Campaign

Configure your bulk call campaign step by step.

1

Campaign Details

Start by naming your campaign and selecting the AI agent that will handle all the calls in this campaign.

  • Campaign Name: e.g., "March Appointment Reminders"
  • Select Agent: Choose from your configured agents
  • Caller ID: Select which number to display
  • Max Duration: Set call time limit (1-60 min)
Campaign setup form
2

Upload Your Contacts

Upload a CSV file with your contact list. Only the phone number column is required — add any additional data to personalize calls.

  • Required: Phone number (international format)
  • Optional: Name, email, custom fields
  • Limit: Up to 10,000 contacts per campaign
  • Validation: Invalid numbers are flagged
CSV upload interface
3

Configure Retry & Launch

Set up automatic retry rules for failed calls and choose to launch immediately or schedule for later.

  • Max Retries: 1-5 retry attempts
  • Retry Interval: 1-30 minutes between attempts
  • Retry On: Busy, No Answer, Failed
  • Launch: Send Now or Schedule for later
Retry settings and launch options
Create Campaign Download CSV Template
Format

CSV File Format

Structure your contact list CSV file with these columns. Only the phone number is required.

Example CSV Download Template 
number,name,email,country,message,appointment_date
+1234567890,John Doe,john.doe@example.com,USA,"Reminder for your appointment",2026-03-20
+4923456789,Albert Max,albert.max@example.com,Germany,"Follow-up call",2026-03-21
+447700900123,Sarah Smith,sarah@example.co.uk,UK,"Thank you for your order",2026-03-22
Required

number

Phone number in international format (e.g., +1234567890)

Optional

name

Contact's name for personalization

Optional

email

Email address for follow-up

Optional

country

Country for timezone handling

Optional

message

Custom message or context for the call

Optional

custom_field

Add any custom field to personalize calls

Tips for CSV Files

Use quotes around fields containing commas. Dates should follow ISO format (YYYY-MM-DD). Phone numbers must include country code. Maximum 10,000 rows per file.

Settings

Automatic Retry Configuration

Maximize contact rates with intelligent retry logic.

Max Retry Attempts

Set how many times to retry a failed call before giving up.

Range: 1 - 5 attempts
Recommended: 3 attempts for best results

Retry Interval

Time to wait between retry attempts.

Range: 1 - 30 minutes
Recommended: 10-15 minutes between retries

Retry Conditions

Choose which call outcomes trigger a retry attempt.

Monitoring

Real-Time Campaign Tracking

Monitor your campaign progress and take action in real-time.

Campaign Status

Pending Campaign is scheduled but not started
Running Campaign is actively making calls
Paused Campaign temporarily stopped
Completed All calls finished (including retries)
Cancelled Campaign manually stopped

Available Actions

Start / Resume Begin or continue the campaign
Pause Temporarily stop all calls
Cancel Stop campaign permanently
Export Results Download call logs as CSV

Progress Statistics

2,450 Total Contacts
1,890 Completed
320 Pending Retry
140 Failed
100 In Progress
77% Success Rate
Examples

Common Use Cases

See how businesses use bulk calls to scale their outreach.

Appointment Reminders

Call hundreds of patients or customers to remind them of upcoming appointments.

Lead Qualification

Quickly qualify thousands of leads with automated initial conversations.

Survey Collection

Conduct phone surveys at scale to gather customer feedback.

Payment Reminders

Notify customers about upcoming or overdue payments.

Product Announcements

Announce new products, services, or promotions to your customer base.

Order Confirmations

Confirm orders and delivery details with customers automatically.

FAQ

Frequently Asked Questions

You can include up to 10,000 contacts per campaign. For larger campaigns, you can create multiple campaigns or contact our enterprise team for higher limits.
The number of concurrent calls depends on your plan. Basic plans support up to 5 concurrent calls, Pro supports 20, Scale supports 50, and Enterprise can be configured for unlimited concurrent calls.
Yes! You can pause a campaign at any time. When paused, no new calls will be initiated, but calls already in progress will complete. You can resume the campaign whenever you're ready.
After exhausting all retry attempts, contacts are marked as "Failed" in your results. You can export these contacts and create a new campaign to try reaching them later or via a different channel.
Absolutely! Any column in your CSV file becomes available as a variable in your agent's workflow. For example, if you have a "name" column, your agent can greet callers by name.
Related

Explore Related Features

Single Call One-on-one AI conversations
AI Voice Agent Intelligent agents that handle calls
Analytics Track campaign performance